Privacy Policy

Effective date: [Add date]

Spike Lube (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

1. Information We Collect

We may collect the following information:

  • Full name.

  • Email address.

  • Phone number.

  • Delivery and billing address.

  • Order details and purchase history.

  • Payment and transaction information.

  • Account login information.

  • Communications sent to our customer service team.

  • IP address, browser type, device information, and website activity.

  • Information collected through cookies and similar technologies.

We do not store complete card details on our servers. Payment information is processed by the relevant payment provider according to its own privacy and security policies.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Confirm your identity and contact details.

  • Communicate with you about your order.

  • Provide customer support.

  • Create and manage your customer account.

  • Process payments and prevent fraudulent transactions.

  • Improve our website, products, and services.

  • Send service-related notifications.

  • Send promotional messages where you have provided consent.

  • Comply with legal, accounting, tax, and regulatory obligations.

  • Protect the security and integrity of our website.

3. Legal Basis for Processing

We process personal information when it is necessary to:

  • Fulfil an order or provide a requested service.

  • Comply with a legal or regulatory obligation.

  • Protect our legitimate business interests.

  • Prevent fraud, misuse, or security threats.

  • Obtain and rely on your consent, where consent is required.

You may withdraw your consent for promotional communications at any time.

4. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may help us to:

  • Keep products in your shopping cart.

  • Remember your preferences.

  • Maintain your account session.

  • Understand how visitors use our website.

  • Improve website performance and security.

  • Measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing Your Information

We may share limited information with trusted service providers when necessary to operate our business, including:

  • Website hosting and technical service providers.

  • Payment processors and banks.

  • Delivery and shipping companies.

  • Customer service providers.

  • Website analytics and marketing providers.

  • Fraud prevention and security services.

  • Government authorities when required by law.

We do not sell your personal information to third parties.

6. Google Sign-In and Third-Party Services

If Google Sign-In is enabled on our website, Google may provide us with basic account information such as your name, email address, and profile identification details, subject to your permission.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide services.

  • Maintain customer and order records.

  • Resolve disputes and complaints.

  • Meet accounting, tax, legal, and regulatory requirements.

  • Protect our legal rights and prevent fraud.

When information is no longer required, we will delete, anonymise, or securely dispose of it where reasonably possible.

8. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of information when it is no longer necessary.

  • Withdraw consent where processing is based on consent.

  • Object to certain processing activities.

  • Request restriction of processing in applicable circumstances.

  • Unsubscribe from marketing communications.

  • Submit a privacy-related complaint.

To exercise any of these rights, contact us using the details below.

10. Marketing Communications

We may send promotional emails, SMS messages, or WhatsApp messages only where permitted by law and, where required, with your consent.

You can unsubscribe at any time by clicking the unsubscribe link in an email or by contacting us directly.

Service messages relating to orders, payments, delivery, or account security may still be sent when necessary.

11. Children’s Privacy

Our website is intended for general customers and is not directed specifically at children. We do not knowingly collect personal information from children without appropriate legal permission.

12. International Processing

Some of our service providers may process or store information outside Egypt. Where this occurs, we take reasonable steps to use trusted providers and apply appropriate safeguards in accordance with applicable data protection requirements.

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

14. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: [your support email]
Phone / WhatsApp: [your phone number]
Business address: [your business address]

We will review and respond to privacy requests within a reasonable period.